VKnow Platform Features
Knowledge Features Built for Decisions, Not Just Documents
VKnow combines a structured knowledge base, a visual decision tree engine and a conversational AI bot into one platform — so users don't just find information, they reach the right outcome.
Knowledge exists. But finding the right answer doesn't
Scattered Information
Information lives across documents, systems, shared drives and people's heads. Users waste hours searching instead of resolving.
Search Without Guidance
Traditional knowledge bases return results. They don't guide users to the right outcome. Search is not resolution.
Repetitive Queries Overload Teams
Support, IT and HR teams answer the same questions repeatedly because self-service tools don't exist or don't work.
Static Knowledge Bases
FAQs and document repositories don't adapt, don't interact and don't guide. Users give up and call support instead.
Four powerful modules. One knowledge platform.
Info Pages
35 featuresCreate rich, structured knowledge articles — SOPs, policies, guides, FAQs and reference material — with WYSIWYG editing, multimedia embedding, version history, content tagging, ratings, mandatory read tracking and role-based access control.
Content Library
12 featuresThe unified repository that organizes Info Pages, Decision Trees, uploaded documents, videos and external links into a searchable, browsable and trackable knowledge ecosystem with categories, assignments and completion dashboards.
Decision Tree Engine
35 featuresVisual drag-and-drop tree builder with five node types (Question, Information, Outcome, Data Collection, API Action), conditional branching, branch merging, versioning, A/B testing and path analytics — guiding users step by step to resolutions.
Decision Tree Bot
27 featuresA conversational chat interface that delivers Decision Trees as natural chat experiences across web widget, WhatsApp, Microsoft Teams, Slack, mobile app and embedded website — with AI-enhanced responses, live agent handoff and conversation analytics.
Every capability, grouped by what you need it for
Rich Text Editor & Media Embedding
A WYSIWYG editor with formatted text, headings, lists, tables, inline images, embedded video, audio clips and file attachments, plus pre-built article templates for SOPs, policies, how-tos, FAQs and troubleshooting guides.
Version History & Content Governance
Track all edits with timestamps, author names and diff views. Roll back to any version. Draft, review, published and archived lifecycle, scheduled publishing for policy updates and content expiry alerts.
Category Hierarchy & Navigation
Multi-level categories and subcategories with breadcrumb navigation, folder structure for admin organization, pinned articles, recently-updated feeds and custom menu integration.
Role-Based Access & Compliance
Control which roles, departments or groups see specific content, with tenant-level isolation, author permissions, mandatory read tracking with digital acknowledgement and complete audit trails.
Enterprise-grade by default
Stop Making Users Search. Start Guiding Them to Answers.
Transform knowledge into structured, guided and accessible experiences with VKnow.
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