Your tariffs change weekly. Does your network know today's plan, or last week's?
A telecom operator runs on two frontlines: thousands of retailers, distributors and store staff who sell plans and activate SIMs — most of whom it doesn't employ — and field engineers rolling out 5G and fibre. Plans, devices and offers change weekly; KYC and activation rules are unforgiving; and the rollout needs certified engineers faster than colleges produce them. The problem isn't the product deck. It's the absence of a platform that keeps the whole channel current and compliant, and proves every field engineer is certified for the job and the height.One platform. Two outcomes: a channel that always knows today's offer and sells it compliantly, and a field force you can certify down to the engineer.
Your channel doesn't ignore training. It ignores training that doesn't reach the counter in time.
Most telcos brief their channel by dropping tariff PDFs into WhatsApp groups, running the occasional distributor meet, and hoping store staff read the new plan before they sell it. The retailer who sold last week's offer may have never seen the one launching today — and there's no way to know the difference. The gap isn't effort or awareness. It's a structured, trackable system that turns "we forwarded the plan" into "the channel is current and certified."
- Tariff PDFs dropped in WhatsApp groups — no idea who read the new plan before they started selling it
- One generic course for a metro store rep and a rural retailer
- Field skills tracked on paper; activation errors found only in audits, after the fact
- KYC training given once at onboarding, never re-verified before a sale
- Desktop courses store staff and field partners never open
- Channel adoption 30–40% — and the operator can't see who's genuinely current and compliant
- Gated current plan/device modules — staff sell and activate only after they pass, network-wide
- Role-aware paths: store sales, distributor staff, field engineer, supervisor — each sees their own journey
- A live field-engineer skill-matrix: who's certified on 5G/FTTH/tower-safety, what's expiring, where the gap is
- Mobile-first, in regional languages, built for the counter and the field
- KYC & compliance certification with practical checks and scheduled re-certification
- Channel adoption 85%+ in 90 days, with operator visibility per store, distributor and engineer
Channel-readiness across the network. Today's plan, sold today.
A new plan, device or offer can land every week — new pricing, new bundles, a new competitor to out-talk. A retailer who half-knows the tariff fumbles the moment a customer asks the hard question, and the sale walks to the store next door. Worse, a missed KYC step turns a sale into a compliance liability. Violet turns every plan change into a short, sharp learning sprint with a certification gate at the end. The offer doesn't hit the counter as a surprise. The counter is ready for it — and compliant.
Rapid plan/device modules
Short videos, tariff cards, device specs, and side-by-side competitor comparisons — built and pushed network-wide in 48 hours. The whole channel learns the same offer, the same way.
KYC & compliance gate
No store rep is tagged "store-ready" — and no selling or activation is unlocked — until they clear the KYC and compliance check. Configurable pass mark. No shortcuts, no non-compliant activations.
Network readiness dashboard
The operator sees plan-readiness store by store, distributor by distributor, region by region — before the offer goes live. Spot the 40 outlets that aren't ready while there's still time to fix it.
Everything due today. On one screen, in their hand.
A store rep between two walk-ins, a field engineer between two sites — neither has time to hunt through folders or scroll a WhatsApp group. One panel shows every action they owe today: the new plan masterclass, the quick quiz, the safety reminder, the compliance attestation. Anything overdue from yesterday surfaces in coral. An empty panel means they're current.
One screen, every action
Plan masterclasses, quizzes, safety reminders, compliance attestations, all in one panel. No folder-hunting, no group-scrolling.
Overdue surfaced automatically
Yesterday's missed compliance attestation flagged in coral so nothing slips at the counter or in the field.
Always-empty is the goal
An empty panel means the rep or engineer is current. The design rewards closing things out.
Manager dashboard mirrors it
The store/distributor manager and field supervisor see the same panel for every person. Who's on top of their day, who's falling behind.
Certify the hands that build the network. Three layers. One platform.
The field is where the rollout, the uptime, and the safety risk all live. A botched fibre splice is a service outage; a missed tower-safety step is a life at height. Running a field force is a certification business: the engineer earns the skill, the supervisor runs the job, and network-ops audits the whole field's readiness. Today these live in three disconnected places. Violet unifies all three and puts the skill-coverage dashboard on top.
Skill certification, system by system
- System-by-system certification: 5G radio, FTTH/fibre, transmission, power, diagnostics
- Tower safety: working at height, isolation, RF exposure, safe handling — practical sign-off, not just a quiz
- Each system is a digital badge; master more, unlock higher grade
- Photo/video proof for practical tasks where it's needed
Running the job
- Site and job readiness and engineer skill coverage per shift
- Job-type vs certified-engineer matching (don't assign a tower job to a non-certified engineer)
- Safety checks and rework tracking
- Customer experience and uptime follow-through
Field skill & safety coverage
- Planned audits of skill-matrix and safety coverage per site
- Random checks to catch drift and expired certifications
- Score against operator-defined technical and safety standards
- 5G/fibre readiness rolled up across the entire field
And the audit of the audits. The visibility most networks have never had.
One number tells you 91% of channel staff are KYC-compliant. The next tells you only 63% of engineers are 5G/fibre-ready. The next tells you 180 tower-safety certs expire this quarter. The last flags 22 sites below the safety threshold.
Every plan, every device, every offer. One tap away.
No more "let me check and call you back" in front of a customer. Every plan, tariff, device spec, offer, comparison and KYC checklist assigned to a rep's role — ready in PDF or video. Revise it at HQ and the whole channel gets the new version on next open. The same data can feed the store's activation and quotation tools.
Role-gated access
Store sales sees plans and offers; field engineers see technical bulletins. Rights-managed at the admin level.
PDF, video, or auto-generated
Upload existing tariff sheets and device videos, or define plans and specs in the admin and let the front end auto-build. No video team required.
Live plan & offer awareness
Reps see the current tariffs, device specs and KYC checklists in real time — never quoting last week's offer or missing an activation step.
Updates push instantly
Tariff revision or new offer at HQ? Every store and distributor gets it on next open, with acknowledgement. No more "we're still pitching the old plan" calls from the field.
Learning Shorts. The format their thumb already knows.
The 22-year-old behind your store counter and the young engineer up your tower have trained themselves on Reels and Shorts for years. That's the format that lands: vertical, 30–60 seconds, autoplay-next. We built it native to the platform and assigned by role and skill gap, so a store rep sees plan-and-pitch shorts while a field engineer sees procedure-and-safety shorts.
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▶ Vertical, autoplay-next
Same format their thumbs already know. One swipe = next short. They burn through 8–10 between two customers without thinking about it.
🎯 Assigned by role + skill gap
A rep weak on retention offers sees retention shorts. An engineer new to 5G sees radio and safety shorts. Personalised, not generic.
⚡ Right-now, right-here learning
A plan refresher before a walk-in. A torque or isolation reminder at the tower. A new-offer briefing the morning it launches. The learning long-form modules can't reach.
📈 Engagement that drives adoption
Completion rates jump from 30% to 80%+. The format isn't the gimmick. It's the unlock.
Fast quizzes. Real situations. In the language they think in.
One to five quick questions, delivered to the phone in the learner's chosen language. Visual and scenario-based, not text walls. Every answer is logged centrally, so HQ knows exactly which rep, which store, and which concept is sticking — and which one needs a re-quiz.
1–5 questions, no more
Finishable between two customers or two jobs. Built for a 2-minute window.
Visual & scenario-based
"Spot the missing step in this KYC screen." "A customer wants to port out — what next?" Beats theory.
Multilingual by default
16 Indian languages plus 50+ global, including Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Punjabi, Gujarati. Same question, same scoring.
Retention tracked centrally
Every answer logged per individual. HQ sees retention by person, store, region, and concept. Re-quiz automatically until it sticks.
Instant feedback
The right answer the moment they tap, with a one-line "why". Learning happens in the same 2 minutes.
Own stores. Franchise stores. Distributors & retailers. Field partners. All in one dashboard.
Almost every operator runs a mix: a few company-owned experience stores, a vast franchised retail front, distributors and retailers it doesn't employ, and field partners building the network. A standard LMS treats them all the same. We don't. Every dashboard, every cohort, every comparison can be sliced by channel type — so you can finally answer the question that matters: which channel is performing better, and why.
| Metric | Own stores | Franchise | Distributors | Field partners |
|---|---|---|---|---|
Plan-readiness % certified before launch | 94% | 81% | 76% | 79% |
KYC compliance to standard | 96% | 88% | 82% | 90% |
CX / NPS avg, last 90 days | 89 | 83 | 80 | 78 |
Field-skill coverage to grade | 91% | 84% | 79% | 86% |
Attrition annualised, lower is better | 26% | 34% | 41% | 30% |
Outlets/engineers covered in network | 14 | 268 | 96 | 142 |
Channel-aware dashboards
Own vs franchise vs distributor vs field-partner performance, side by side, on the same source of truth.
Like-for-like comparison
Same metrics, same definitions, same time window. No more apples-to-oranges across the channel.
Drill into any cluster
Click a region to find the distributor dragging the average down, or the store quietly raising the bar.
Built for combinations
Own stores, franchise, distributors, retailers, area sales managers, field partners — whatever model your channel runs in real life, the platform represents it natively.
Don't break the streak. Pulse is watching.
A young store rep or field engineer doesn't need another training reminder — they need a reason to come back tomorrow. So we built one. Every login marks a streak. Every milestone unlocks bonus points that count toward recognition. And Pulse, our signal-wave mascot, reacts to every move — cheering when they show up, concerned when they don't. The platform stops feeling like a system and starts feeling like something that notices.
(Mascot is white-labelled. "Pulse" is the suggested telecom companion; any operator can ship its own branded character — see the Mutual Fund reference where each client gets a custom mascot.)
Daily streak counter
Every login marks the streak. Visible the moment they open the app.
Milestone bonuses
3, 7, 30, 90 days. Each unlocks points that count toward recognition and rewards.
Mascot reacts to behaviour
Pulse is happy when they show up, concerned when they slip. The emotional hook that makes coming back personal.
Two habits, not one
Streaks track both daily learning (a quiz, a short) and daily work (a checklist, a compliance attestation). One mechanic, two habits.
Continuous feedback. Mostly on video.
Store and field managers don't have time to write paragraphs, and the counter doesn't have time to read them. So the platform leans video-first. A star rating in two taps. A 30-second clip recorded on the phone, or pulled from earlier. The rep watches it between walk-ins, the engineer between sites — in the same app they train in, where the next shift is the test.
Pick the person, set the rating
Manager taps a name, sets a star rating in two taps, adds a line if needed. The real message goes into the video.
Record live or attach
Up to 60 seconds on phone or laptop camera, or upload a clip already saved. Whatever's easier in the moment.
They watch and learn
A notification, then they play it at the counter or on the way to the next site. Feedback that gets watched is feedback that changes behaviour.
Plus everything you'd expect from a modern learning & enablement platform.
The channel-readiness engine, the field-engineer skill-matrix, the Plan & Device Hub, Learning Shorts and Micro-Quizzes are the telecom-specific layer. Underneath sits a full enterprise platform with everything else you'd expect:
New plan & offer training
Push prep videos and assessments before an offer goes live, network-wide.
QR-code attendance for ILT
Trainer flashes a QR at a distributor meet; staff scan; attendance logged.
Proctored certification
Camera-supervised technical and compliance certification, no travel required.
Multi-tenant for distributors
Operator sets the curriculum; each distributor's data stays isolated.
50+ global & 16 Indian languages
Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Punjabi, Gujarati and more. Audio-first for the field.
Manager & operator dashboards
Same data, four lenses: rep/engineer, store/site, region, brand.
CRM, SFA & SSO integration
Salesforce, retailer/SFA apps, HRMS and SSO — plus your activation and CRM stack.
Video search & auto-transcription
Every video transcribed and indexed; search a phrase, jump to the exact second.
Telecom questions, telecom answers.
Stop briefing your channel by WhatsApp forward.
30-minute demo. We'll walk you through channel plan-readiness with KYC certification, the three-layer field-engineer skill-matrix with 5G/fibre/tower-safety readiness, and the telecom-specific features: the Plan & Device Hub, Learning Shorts, Micro-Quizzes, and the network dashboards.
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